Axiomyx Refunds, Remedies, and Cancellation Policy

Document version: 1.1 Effective date: 2026-08-26 Last updated: 2026-08-26

1. Purpose

This policy explains the difference between using Personal Free, cancelling a trial, cancelling a renewal, requesting a refund, and exercising a legal remedy. It applies to Axiomyx Premium store subscriptions and Business orders supplied by AXIOMYX LIMITED, NZBN 9429052870873, New Zealand Companies Office company number 9345215, status Registered.

2. Personal Free and Premium subscriptions

Personal Free is available at no cost with up to 500 MB of Active Evidence. It is not a time-limited trial. Axiomyx Premium is US$9.99/month per product through the relevant Apple App Store or Microsoft Store and removes the Axiomyx Active Evidence quota. A separate Premium subscription is required for each Personal product.

Personal customers manage Premium trials, subscriptions, and cancellations through the Apple or Microsoft account used to subscribe. A Premium trial applies only if the relevant store listing expressly offers one. Trial eligibility, duration, renewal, cancellation, refund eligibility, and refund processing are generally governed by the relevant store terms, subject to statutory rights.

Cancelling, allowing expiry of, revoking or refunding Premium returns the product to Personal Free. Existing retained evidence remains available. New additions, connected-folder growth and source replacements are governed by the 500 MB Free allowance until Active Evidence is reduced below the allowance or Premium is restored. Removing a source from Axiomyx does not delete the original source files.

Axiomyx can help investigate a product fault but cannot directly alter a customer’s Apple or Microsoft billing account or promise a Premium refund that the relevant store must process.

3. Cancelling a Business free trial

• The 30-day Business trial begins when an eligible checkout is completed.
• A payment method is required, but no subscription charge is made at trial commencement.
• The selected annual or monthly subscription is charged automatically after 30 days unless cancelled before the trial ends.
• Cancelling through the Lemon Squeezy customer portal before trial expiry prevents the first subscription charge.
• If the portal is unavailable, the Customer should contact av@axiomyx.tech promptly and retain evidence of the cancellation attempt.

Trial expiry without conversion can limit new processing, but it does not delete, encrypt, seize, or transfer retained Customer Data.

4. Cancelling a paid Business subscription

The Customer can cancel through the Lemon Squeezy customer portal. Cancellation after payment prevents the next renewal. It ordinarily does not reverse the current paid Subscription Period.

After non-renewal, the Customer may continue using the last Software release fully paid for and validly activated, within the purchased limits. Access to future releases, security updates, support, and additional installations or Deployments ends. Fresh reactivation after expiry may require support.

5. Faults, misdescription, and statutory remedies

If the Software is faulty, materially misdescribed, not supplied with required care and skill, or otherwise fails a non-excludable legal guarantee, the Customer may have rights to repair, replacement, refund, damages, cancellation, or other remedies depending on the circumstances and applicable law.

Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

For Personal customers, no provision of this policy purports to exclude the Consumer Guarantees Act 1993. Axiomyx normally assesses and remedies Software defects without accessing Customer operational data. Support may use synthetic or minimised reproductions, configuration information, and customer-reviewed sanitised diagnostics.

Depending on the defect and applicable law, remedies may include guidance, patches, updated packages, corrected releases, replacement, refunds, damages, cancellation, or another remedy required by law.

The Customer should provide enough information to assess the issue, such as the order reference, release, environment, error, expected result, diagnostics with secrets removed, and troubleshooting already attempted. Axiomyx must not require unnecessary personal or operational data.

6. Discretionary refunds

Axiomyx may ask Lemon Squeezy to issue a full or partial discretionary Business refund where appropriate after considering the circumstances. For Premium purchases, the relevant Apple or Microsoft store generally determines and processes refund requests. This policy does not create an arbitrary refund period and does not state that purchases are non-refundable.

Subject to applicable law, an ordinary refund is not due solely for:

• change of mind;
• non-use; or
• forgetting to cancel a trial or subscription.

These ordinary-refund limits do not reduce statutory rights or remedies and do not prevent Axiomyx from approving a fair discretionary refund.

Relevant circumstances may include duplicate purchase, proven billing error, mistaken tier, material delivery failure, or another fair reason. A discretionary decision does not reduce statutory rights.

7. Refund process and effect

Business requests should be sent to av@axiomyx.tech with the order email and order reference. Premium customers should use the refund process provided by the relevant Apple or Microsoft store and may contact Axiomyx for product-fault assistance. Customers should not send complete card details or licence keys by ordinary email.

The relevant commerce provider processes approved payment refunds and any related tax adjustment. Processing time can vary. A refund, reversal, or chargeback may cause the related commercial entitlement to be reviewed, changed, or revoked where lawful. It does not give Axiomyx custody of Customer Data or authorise deletion of retained local data.

A payment dispute or chargeback should not be used to avoid first giving Axiomyx a reasonable opportunity to address a genuine product or billing issue, but this does not prevent any lawful cardholder right.

8. Complaints

Unresolved support or refund complaints should be escalated to av@axiomyx.tech. Legal notices may be sent to the same address. Nothing prevents a Customer from using an available statutory complaint or dispute process.